Shipping Policy

Shipping Policy for Lumé Hampers

Last Updated: March 16, 2026

Effective Date: March 16, 2026

At Lumé Hampers, we strive to deliver your orders quickly and reliably. This Shipping Policy outlines our shipping practices, delivery times, and costs. Please read this policy carefully before placing an order.

1. Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

1.1 Domestic Shipping (United States)

  • Standard Shipping: 5-7 business days - Most economical option
  • Express Shipping: 2-3 business days - Faster delivery for time-sensitive orders
  • Overnight Shipping: 1 business day - Next business day delivery (orders must be placed before 2 PM EST)
  • Two-Day Shipping: 2 business days - Guaranteed delivery within two business days

1.2 International Shipping

  • International Standard: 10-21 business days depending on destination
  • International Express: 5-10 business days with tracking

Important Notes:

  • Delivery times are estimates and begin from the date of shipment, not the date of order placement
  • Business days exclude weekends and holidays
  • Delivery times may vary during peak seasons (holidays, sales events)
  • Weather conditions and carrier delays may affect delivery times

2. Shipping Costs

Shipping costs are calculated based on several factors:

  • Package Weight: Heavier items cost more to ship
  • Package Dimensions: Oversized items may incur additional fees
  • Delivery Destination: Distance and location affect shipping costs
  • Selected Shipping Method: Express and overnight shipping cost more than standard
  • Order Value: Some promotions may include free shipping thresholds

Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States. This promotion may be subject to change.

The exact shipping cost will be calculated and displayed at checkout before you complete your purchase. No hidden fees!

3. International Shipping

Lumé Hampers ships to over 100 countries worldwide. International shipping considerations:

3.1 Customs and Duties

  • International orders may be subject to import duties, taxes, and customs fees
  • These charges are the responsibility of the recipient
  • Customs fees vary by country and are determined by local customs authorities
  • Lumé Hampers is not responsible for any customs delays or charges

3.2 Customs Documentation

  • We provide accurate customs declarations for all international shipments
  • Customers may be required to provide additional documentation for customs clearance
  • Delays in customs clearance are beyond our control

3.3 Restricted Countries

Due to shipping restrictions, we cannot ship to certain countries or regions. Please check our shipping calculator at checkout to confirm we ship to your location.

4. Order Processing Time

Processing Schedule:

  • Orders placed Monday-Friday before 2 PM EST: Processed same business day
  • Orders placed after 2 PM EST: Processed next business day
  • Weekend orders: Processed on the following Monday
  • Holiday orders: May experience 1-2 day processing delays

Special Circumstances:

  • Custom or made-to-order items: 3-5 business days processing time
  • Pre-order items: Will ship on or after the specified release date
  • Backordered items: We will notify you of expected shipping dates

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order ships.

5. Tracking Your Order

How to Track:

  • Check your email for the shipping confirmation with tracking number
  • Log into your account at lumhampers180440.launchmystore.io and view order history
  • Use the tracking number on the carrier's website (USPS, UPS, FedEx, DHL)
  • Contact our customer service team for tracking assistance

Tracking Updates: Tracking information may take 24-48 hours to update after shipment. If tracking shows no updates after 48 hours, please contact us.

6. Shipping Carriers

We partner with reliable shipping carriers to ensure safe delivery:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (International shipments)

Carrier selection is based on your location and selected shipping method. We choose the most reliable option for your delivery.

7. Shipping Issues & Resolution

7.1 Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package:

  • Check with neighbors or building management
  • Verify the shipping address on your order confirmation
  • Wait 24 hours (carriers sometimes mark as delivered prematurely)
  • Contact us within 7 days of the delivery date

We will file a claim with the carrier and work to resolve the issue. Insured orders will be refunded or reshipped.

7.2 Damaged Items

  • Inspect your package upon delivery
  • Note any visible damage on the carrier's delivery receipt
  • Take photos of the damaged package and item
  • Contact us within 48 hours of delivery
  • Do not discard packaging materials until the issue is resolved

We will replace damaged items or issue a full refund at no additional cost to you.

7.3 Incorrect Address

  • Verify your shipping address before completing checkout
  • Contact us immediately if you entered an incorrect address
  • Address changes before shipment: Free of charge
  • Address changes after shipment: May incur carrier rerouting fees
  • Packages returned due to incorrect address may incur reshipping fees

7.4 Delivery Delays

While we strive for on-time delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Carrier operational issues
  • Customs delays (international orders)
  • High-volume periods (holidays)

If your order is significantly delayed beyond the estimated delivery date, please contact our customer service team at lumhampers180440.launchmystore.io. We will investigate and provide updates.

8. Shipping Restrictions

Certain items cannot be shipped to specific locations due to legal restrictions:

  • Hazardous materials
  • Lithium batteries (restricted for air shipments)
  • Alcohol (restricted in many states and countries)
  • Items prohibited by destination country laws

Restricted items will be clearly marked on product pages. If you have questions, contact us before ordering.

9. Package Insurance

All shipments are automatically insured up to $100 at no additional cost. For orders exceeding $100, we recommend purchasing additional insurance at checkout to protect against loss or damage.

10. Undeliverable Packages

If a package is returned to us as undeliverable:

  • We will contact you to verify the shipping address
  • You may request a refund (minus original shipping costs) or provide a corrected address
  • Reshipping fees will apply for corrected addresses
  • Unclaimed packages will be refunded after 30 days (minus shipping and restocking fees)

11. Contact Us

For shipping questions, issues, or assistance, please contact us:

  • Website: lumhampers180440.launchmystore.io
  • Business Name: Lumé Hampers
  • Customer Service Hours: Monday-Friday, 9 AM - 5 PM EST

We are committed to providing excellent shipping service and resolving any issues promptly.